аЯрЁБс>ўџ ‚„ўџџџ€џџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџьЅС7 №ПДbjbjUU .Ш7|7| Xџџџџџџlцццццццњ|||| ˆ<њз@ааааааааVXXXXXX$ 7ž|цааааа|аццаа‘аааацацаVааVа†аVццVаФ p'@щгIХњ‚ |аVVЇ0зVеаеVањњццццйISO 9000 -  "'! !*"   "' $  4>F. =0AB0A 5E09>2, C?@028B5; =0 ;D0 C>;8B8 =B5@=5HJ=J; 4>:;04 ?@54 0F8>=0;=0B0 :>=D5@5=F8O ?> :0G5AB2>B>, =>5<2@8 1998 3. &5; =0 =0AB>OI8O 4>:;04 >:;04JB 87CG020 >?8B0 =0 @548F0 D8@<8, :>8B> @01>BOB ?> ISO 9000 8 =0?@5420B 2 ?>43>B>2:0B0 70 A5@B8D8:0F8O 8;8 25G5 8<0B A5@B8D8:0B. ">20 5 ?>@545= 4>:;04, ?C1;8:C20= 2 ?>A;54=8B5 ?5B 3>48=8, :>9B> 0=0;878@0 AJAB>O=85B> =0 @01>B0B0 ?> ISO 9000 8 =0 A2J@70=8B5 A =5O ?@>1;5<8 2 1J;30@A:8B5 8=4CAB@80;=8 ?@54?@8OB8O. =0;87JB B5G5 >B 1993 3. 85 3> 704J;1>G020<5 3>48=0 A;54 3>48=0, 70I>B> 872>48B5 >B =53> A0 A8;=> 3>2>@OI8. =0;878@0 A5 ?>2545=85B> =0 ?@54AB028B5;5= 1@>9 87O25=8 D8@<8 (>:>;> 400), 8<0I8 @50;5= 8=B5@5A 8 ?>B5=F80; 70 87=>A B0<, :J45B> A5 8A:0 8;8 ?>=5 A5 ?8B0 70 A5@B8D8:0B0 ?> ISO 9000 :0B> 70 =5>1E>48<> CA;>285, 70 40 8<0 BJ@3>2A:8 :>=B0:B. 1. &  !"" 1.1. @548 40 A5 B@J3=5 :J< ISO 9000 >=OB85B> ">@30=870F8O" (@0718@09 "D8@<0"), B0:0 :0:B> B> 5 45D8=8@0=> 2 A5@8OB0 ISO 9000, A;030 0:F5=B 2J@EC 02B>=><=>ABB0 =0 A8AB5<0B0 70 C?@02;5=85 8 ?>-B>G=> =0 >@30=870F8>==0B0 AB@C:BC@0. >4@0718@0 A5, G5 AB020 4C<0 70 A0<>AB>OB5;5= AB>?0=A:8 AC15:B, :>9B> <>65 40 ?>5<5 8 =08AB8=0 =>A8 =0?J;=> 2A8G:8 >B3>2>@=>AB8 =0 4>AB02G8: 2J2 2@J7:0 A 45D8=8@0=5B> 8 A 87?J;=5=85B> =0 4>3>2>@0. =0G8 =5 A5 2878@0 ?>4G8=5=0 ?@>872>4AB25=0 D01@8:0, 0 A2>1>4=0 D8@<0, :>OB> A0<0 A5 >@85=B8@0 8 ?;C20 2 ?070@=8B5 2>48, @07?>;030 A =C6=8B5 @5AC@A8 8 >@30=870F8O, ?>5<5 2A8G:8 @8A:>25 8 ?@548728:0B5;AB20 =0 4>3>2>@0 8 CA?O20 40 8< CAB>8.  =5 70 40 A<5 2 :@0: A 4045=0B0 2 ISO 9000 45D8=8F8O, => 0:> 8AB8=A:8 A<5 703@865=8 70 A>1AB25=>B> A8 AB>?0=A:> 74@025 8 4J;3>;5B85, =5:0 ?J@2> 40 ?><>3=5< =0 ?@>872>4AB25=8B5 D01@8:8 40 AB0=0B D8@<8, 0<0 8AB8=A:8 D8@<8, 8 G0: B>3020 40 38 E2J@;8< 40 A5 1>@OB A@5IC GC645AB@0==8 :>=:C@5=B8, :>8B> 70A530 38 ?@52J7E>640B =09-<0;:> ?>=5 A B>20, G5 B5 >B402=0 A0 D8@<8, 0 =0H8B5 =5 A0 8 =8:>30 =5 A0 18;8 D8@<8. 25 =5I0 A0 =C6=8 70 F5;B0. J@2>, ?@54?@8OB85B> B@O120 40 @07285 B.=0@. "D8@<5=8 DC=:F88" 4> 54=0 87FO;> @01>B>A?>A>1=0 :>=48F8O. !B020 4C<0 70 AB@0B538G5A:> ?;0=8@0=5, 8=>20F8>=5= <0@:5B8=3, <5=846J@A:> AG5B>2>4AB2> 8 D8=0A>2 <5=846<J=B, >@30=870F8>==> ?@>5:B8@0=5 8 @0728B85 =0 ?5@A>=0;0, :>=B@>;8=3 8 B.=. ;8 40 A8 >A83C@8 2J=H=> >1A;C620=5 8;8 "AJ?@>2>4" 2 B578 DC=:F88, => ?> =0G8=, :>=B@>;8@0= >B D8@<0B0 2 AB5?5=, ?@8 :>OB> =O<0 @8A:>25. B>@>, =O:>9 B@O120 40 2=CH8 =0 D8@<0B0 8 40 O AB8<C;8@0 8 ?>4?><030 40 @07285 D8@<5=8 DC=:F88. )5 =8 A5 40 2O@20<5, G5 4J@602=8B5 >@30=8 8 8:>=><8G5A:8B5 3@C?8@>2:8 I5 =0<5@OB <O@0B0 <564C >?5:C=A:8 0<18F88 8 =0F8>=0;=> >B3>2>@=> <8A;5=5.  ?@>B82=8O A;CG09 8:>=><8:0B0 =8 2A5 ?>25G5 I5 70:J@=O20, 0 548= 45= 0B@>D8G=8B5 87<5=5=8O I5 A0 =5>1@0B8<8.  B0:0, =0 70?04 ISO 9000 8<0 70 7040G0 40 D8:A8@0 4>1@0B0 C?@02;5=A:0 ?@0:B8:0 =0 D8@<0B0. @8 =0A ?J@2> B@O120 40 AJ74045< D8@<0, ?>A;5 40 "87G8A;8<" 4>1@8 C?@02;5=A:8 <5B>48, 40 >1CG8< 8 2J7?8B0<5 E>@0B0 40 38 ?@8;030B 8 G0: B>3020 <>65 40 4>:C<5=B8@0<5 A8AB5<0 70 C?@02;5=85 8 40 <5GB05< 70 A5@B8D8:0F8O. 1.2. >1@> :0G5AB2> =0 =5?@>40205< ?@>4C:B 040;8 8<0 25;8: A<8AJ; 40 A5 2=54@O20 A8AB5<0 ?> :0G5AB2>B> 8 40 A5 4020B ?0@8 70 A5@B8D8:0F8O, 0:> ?@>4C:BJB =0 D8@<0B0 5 =55D5:B825= 8;8 =5?@>40205<. 5 5 @07C<=> 40 A5 AB018;878@0 :0G5AB2>B> =0 ?070@=> =5AB018;5= ?@>4C:B. !5@B8D8:0BJB =0 A8AB5<0B0 8<0 BJ@3>2A:0 AB>9=>AB 70 D8@<0B0, 0:> ?@>4C:BJB 9 (A =53>20B0 ?>B@518B5;=0 AB>9=>AB, =>2>AB 8 :0G5AB25=0 87@01>B:0) 25G5 ?5G5;8 4>25@85B> =0 :;85=B8B5 8 AJ1C640 C BOE 65;0=85 70 ?>:C?:0. ">20 7=0G8, G5 0:> <0@:5B8=3JB, 8=>20F8OB0 8 >A83C@>2:8B5 70 :0G5AB2> 2 ?@>872>4AB2>B> 8<0B =5@5H5=8 A;01>AB8 8 0:> A8AB5<0B0 ?> :0G5AB2>B> D8:A8@0 4=5H=0B0 ?@0:B8:0, B> A0<0B0 A8AB5<0 I5 A5 ?@52J@=5 2 =5?>:;0B8<0 4>?J;=8B5;=0 A?8@0G:0 70 ?@5>4>;O20=5 =0 B578 A;01>AB8. 1.3. 5>1E>48<8 4>?J;=5=8O :J< ISO 9000 ISO 9000 A0 70?04=8 AB0=40@B8, AJG8=5=8 >B 70?04=8 A?5F80;8AB8 70 =C648B5 8 CA;>28OB0 =0 70?04=8 D8@<8. ISO 9000 A5 =C6405 >B 1J;30@A:> "2J=H=> 4>?J;=5=8" 2 @54 =0?@02;5=8O. > >B=>H5=85 =0 <0@:5B8=3, @0728B85 =0 ?5@A>=0;0, >@30=870F8>==8 B5E=>;>388, :><?NBJ@870F8O, 8=D>@<0F8>==8 8 <5B>48G5A:8 >A83C@>2:8 2 C?@02;5=85B> 8 ?@. @07;8:0B0 5, G5 2 54=0 70?04=0 D8@<0 B578 459=>AB8 A0 ?@8AJI8 8 70;>65=8 =0 4>1@> =82> >I5 ?@8 AJ74020=5B> 9. :> B578 459=>AB8 =5 ?@8AJAB20B 2 5D8:0A5= 284, D8@<0B0 703820. B> 70I> >A83C@>2:8B5 70 B578 459=>AB8 38 =O<0 2 AB0=40@B0.  ?@8 5=5@35B8G=> 8 ?><>I=8 AB>?0=AB20, 8=65=5@=0 8=D@0AB@C:BC@0, @5<>=B, ?>44@J6:0 8 4@C38 >1A;C620I8 >15:B8 8 459=>AB8 =5I0B0 AB>OB >1@0B=>. 18:=>25=> 70?04=0B0 D8@<0 =5 38 @50;878@0 A0<0 8 :>=AC<8@0 B578 >A83C@>2:8 ?>4 D>@<0B0 =0 2J=H=8 CA;C38. B> 70I> AB0=40@BJB =5 AJ4J@60 70?8A0=8 2 O25= 284 CA;>28O 8;8 878A:20=8O :J< BOE. 2. $   '" 2.1. J25640=5 =0 !# 8/8;8 A5@B8D8:0F8O =0 ! 5 A5 ?@028 @07;8:0 <564C 425 459=>AB8, :>8B>, <0:0@ 8 A2J@70=8, A0 4>AB0 @07;8G=8 :0B> >1E20B, <5B>4 8 F5;. 0=> =5 5 AJ2A5< =0@>G=>, => =0?>A;54J: 2A5 ?>-G5AB> =5 A5 ?@028 8;8 A5 701@02O @07;8:0B0 <564C 2J25640=5 =0 "!8AB5<0 70 C?@02;5=85 =0 :0G5AB2>B>" 8 A5@B8D8F8@0=5 =0 "!8AB5<0 70 >A83C@O20=5". J25640=5B> =0 !8AB5<0 70 C?@02;5=85 A5 ?@028 >B A0<0B0 D8@<0-4>AB02G8:, <>65 A ?><>IB0 =0 :>=AC;B0=B, :0B> ?@8 B>20 A5 AJ1;N4020B =0A>:8B5 =0 ISO 9004-1 8;8 =0 4@C30 >B?@02=0 <5B>48G5A:0 1070 (TQM, GMP...). !5@B8D8:0F8O =0 !8AB5<0 70 >A83C@O20=5 7=0G8 40 A5 ?@>25@8 8 C4>AB>25@8 >B "B@5B0 AB@0=0", G5 =08AB8=0 A0 ?>AB83=0B8 8 A0 AB018;878@0=8 878A:20=8OB0 =0 4045=8O <>45; 70 "2J=H=> >A83C@O20=5" =0 :0G5AB2>B>, =0?@8<5@ ISO 9001. AB020 40 70?8B0<5 <>65 ;8 40 A5 ?@028 0@JG=8: ?> >A83C@O20=5 =0 :0G5AB2>B> (?> ISO 9001), 0:> D8@<0B0 =O<0 0@JG=8: ?> C?@02;5=85 =0 :0G5AB2>B> (?> ISO 9004-1). 7:0720<5 B>20 A<CI5=85, 70I>B> D8@<8B5 B@J320B 40 A5 :8G0B 8 3874OB A 4>:C<5=B0F8O, >3@0=8G5=0 A0<> 4> =09-?@5:8B5 878A:20=8O =0 ISO 9001, 157 ?@548 B>20 40 A0 AJ740;8 @01>B5I0 8 5D5:B82=0 A8AB5<0 70 C?@02;5=85 =0 :0G5AB2>B> A?>@54 =0A>:8B5 =0 ISO 9004-1 8;8 4@C3 AB0=40@B-"A?@02>G=8:". 2.2. "8? =0 A8AB5<0B0 70 C?@02;5=85 J@2>, 28AH5B> D8@<5=> @J:>2>4AB2> B@O120 40 8715@5 B8?0 =0 A8AB5<0B0 70 C?@02;5=85 =0 :0G5AB2>B> 8 >B?@02=0B0 <5B>4>;>38G5A:0 1070 70 873@0640=5B> 9. "8?JB 7028A8 >B 2J7?@85B>B> AE20I0=5 70 ":0G5AB2>" (A0<> =0 ?@>4C:B0, =0 ?@>4C:B0 8 ?@>F5A8B5, =0 3@C?0 D8@<5=8 459=>AB8, =0 FO;0B0 D8@<0), >B F5;8B5 ?> >B=>H5=85 =0 :0G5AB2>B> (40 A5 AB018;878@0, 40 A5 ?>4>1@8, 40 A5 @072820) 8 >B D8@<5=8O C?@02;5=A:8 <>45; (@0F8>=0;8AB8G5=, 18E5928>@8AB8G5= 8;8 A<5A5=). 5B>4>;>38G5A:0B0 1070 5 =O:>O >B :>=F5?F88B5 ISO 9000, QS 9000, AQAP, GMP, TQM, TQC, ZD 8;8 :><18=0F8O >B BOE 8 4>=O:J45 5 ?@54>?@545;5= >B 1@0=H>28 8 ?070@=8 >A>15=>AB8. 71>@JB =0 B8? 8 <5B>4>;>38G5A:0 1070 =0 A8AB5<0B0 70 C?@02;5=85 =0 :0G5AB2>B> 5 0:B =0 C?@02;5=A:0 2>;O. ">78 871>@ I5 A;5420 5<>F88 8;8 ?@03<0B8G=8 <>B828, => 28=038 B@O120 40 ABJ?20 =0 704J;1>G5= AB@0B538G5A:8 0=0;87 =0 4045=>AB8B5 =0 D8@<0B0 8 8<?5@0B828B5 =0 >:>;=0B0 9 A@540. 2.3. >45; =0 A8AB5<0B0 70 >A83C@O20=5 5 3>2>@8< 70 ISO 9003 - B>78 <>45; 5 ?@0:B8G5A:8 >B@5G5= >B A25B>2=0B0 A5@B8D8:0F8>==0 ?@0:B8:0. 71>@JB =0 <>45; (ISO 9001, ISO 9002) 7028A8 254=J6 >B @50;=8O >1E20B =0 A8AB5<0B0 ?> :0G5AB2>B> 8 2B>@8 ?JB, => 2 >?@545;OI0 AB5?5=, >B BJ@3>2A:0B0 ?>;8B8:0. 0;8 D8@<0B0 ?@54?>G8B0 40 9 ?>@JG20B CA2>5=8 25G5 8745;8O 8;8 8A:0 40 ?>:065 =0 :;85=B0, G5 <>65 40 >B3>2>@8 =0 2AO:0:28 ?@><5=5=8 8;8 =>28 878A:20=8O :J< ?@>4C:B0, G5 5 A?>A>1=0 40 845=B8D8F8@0 8 ?>AB830 =>28 8 157?@5F545=B=8 878A:20=8O 70 :0G5AB2>. :> 8<5B> =0 ?>=5 54=> D8@<5=> 725=> A5 0A>F88@0 A @072>9 8 0:> D8@<0B0 8<0 <0:0@ 548= :>=AB@C:B>@, 8 0:> 704 B578 8<5=0 AB>8 =5I> @50;=>, >@85=B0F8OB0 B2J@4> B@O120 40 5 ISO 9001. 0I> >@85=B0F8OB0 G5AB> 5 ISO 9002. B 3;54=0 B>G:0 =0 A5@B8D8F8@0=8O B>20> 5 ?>-52B8=>, 1J@7> 8 ;5A=> 70 704J@60=5. B 3;54=0 B>G:0 =0 A5@B8D8:0B>@0 B> 5 ?>-?@>AB> 8 873>4=>. >BC: 2A8G:> 5 =0@54, ?@8 B>20 70 425B5 AB@0=8.  0:> =0B>20@5=8B5 A 2=54@O20=5B> 4;J6=>AB=8 ;8F0 =5 8A:0B 40 A8 4020B 87;8H5= B@C4, 871>@JB 5 ?@54@5G5=. 5D5@5=F-;8AB8B5 =0 A5@B8D8:0B>@8B5 A>G0B 28A>: 4O; =0 A5@B8D8:0B8B5 ISO 9002. B @5D5@5=F-;8AB8B5 >10G5 =5 ;8G8, G5 ?>25G5B> A5@B8D8:0B8 A0 874045=8 2 B@5B8O A2OB, G5 ?@5>1;04020B ?@54?@8OB8O 70 ?J@28G=0 ?@5@01>B:0 8 G5 3>;O<0 G0AB >B BOE A0 A <0;>G8A;5= ?5@A>=0;. J;30@8O =8B> 5 AB@0=0 >B B@5B8O A2OB, =8B> AB@C:BC@0B0 =0 87=>A0 A5 >?@545;O >B ?@>4C:F8OB0 =0 ?J@28G=0B0 ?@5@01>B:0. >25G5B> D8@<8 C =0A A5 =C640OB >B A5@B8D8:0F8O 8<5==> ?> ISO 9001 :0B> B@5B>5H5;>==8 ?@>872>48B5;8 =0 :@05= ?@>4C:B, ?@8 B>20 AJA A@54=0, 3>;O<0 8;8 <=>3> 3>;O<0 G8A;5=>AB =0 ?5@A>=0;0. O:>8 BJ@3>2F8 8A:0B A5@B8D8:0B ISO 9002, 0 A;54 2@5<5 =0BO:20B, G5 8<0B :;85=B A ISO 9001, A :>9B> ?>-A83C@=> @01>BOB ?@8 ?>-AB@>38 8;8 =>28 878A:20=8O 70 :0G5AB2>, 8 ?>=565 F5=8B5 <C A0 4>AB0 ?>-=8A:8 (40;8?!) 8A:0B @52878O =0 F5=8. "J@3>25F A 2@5<5==> ?>78F8>=8@0=5 2 187=5A0, B.5. =5708=B5@5A>20= 40 8<0 B@09=8 >B=>H5=8O A =0H ?@>872>48B5;, 0 2 4@C38 A;CG08 GC645AB@0=5= :>=:C@5=B, ?@O:> 8;8 G@57 ?>4AB025=> ;8F5, 2AO:0: C2J@B0B 8 "4>:0720B" =5A?>A>1=>ABB0 =0 =0H0B0 D8@<0 40 ?>AB83=5 8 704J@68 878A:20=8OB0 70 A5@B8D8:0F8O 8;8 >4C<20B AJ<=8B5;=8B5 ?>;78.  4>1@8O A;CG09 AJ25B20B 70 <>45; ISO 9002 (4>@8 ISO 9003). O:>8 <>I=8 BJ@3>2A:8 25@838 878A:20B A2>53> @>40 A5@B8D8:0F8O, => =5 =0 FO;0B0 A8AB5<0 70 >A83C@O20=5 =0 :0G5AB2>B>, 0 2 548= >3@0=8G5= 8 =0?@02> >A0:0B5= >1E20B - ?@53;54 =0 4>3>2>@0 ?;NA :>=B@>; 8 87?8B20=5 =0 2E>40, 2 ?@>872>4AB2>B> 8 ?@8 ?@85<0=5 =0 :@09=8O ?@>4C:B. ">20 =5 5 B>;:>20 3@860 70 A8AB5<0B0 ?> :0G5AB2>B> =0 ?@>872>48B5;O, :>;:>B> 5 <5B>4 70 70:@5?>ABO20=5. 3. #"   !!"" 3.1. 1E20B 8 AB@C:BC@=0 95@0@E8O =0 4>:C<5=B8B5  >A=>20B0 =0 AB0=40@B8B5 ISO 9000 ;568 845OB0 70 AB0=40@B878@0=5 =0 25G5 CAB0=>25=8 4>1@8 CA;>28O 8 ?@028;0 70 >A83C@O20=5 =0 :0G5AB2>B>. "0:0 ?>3;54=0B>, :>=F5?F8OB0 ISO 9000 5 54=0:20 A B078 =0 !#. 07;8:0B0 5 2 >1E20B0 8 2 70A8;5=0B0 >@85=B0F8O :J< :;85=B0. 0 =5 701@02O<5, G5 D8@<0B0 ?@8;030 AB0=40@B8 ISO 9000 8;8 4@C38 ?>4>1=8 AB0=40@B8 :0B> A@54AB2> 70 704J@60=5 =0 ?>AB83=0B8 ?>4>1@5=8O. "O 2J25640 B5E=8G5A:8 8 >@30=870F8>==8 AB0=40@B8 :0B> =>@<0B82=0 1070 =0 =>2 B5E=8G5A:8 8 >@30=870F8>=5= @54, @57C;B0B >B ?>4>1@5=8OB0. 0 40 5 5D5:B82=> ?@8;030=5B> =0 =>28O @54, B@O120 40 A5 ?@>2545 B>B0;=> >1CG5=85 ?> =53>28B5 878A:20=8O 8 ?@028;0, 40 A5 2J2545 AB@>3 :>=B@>; ?> A?0720=5B> 8< 8 40 A5 2J7?8B020 ?@028;=> >B=>H5=85 :J< BOE. >:C<5=B8@0=5B> =0 A8AB5<0B0 70 >A83C@O20=5 5 A0<> 54=0 >B D>@<8B5 70 704J@60=5 =0 ?>AB83=0B>B>, :>OB> A0<0 ?> A515 A8 =5 5 4>AB0BJG=> 5D8:0A=0, 0:> >BAJAB20B 4@C38B5 B@8 5;5<5=B0 - >1CG5=85, :>=B@>; 8 <>B828@0=5. >:C<5=B8@0=5B> ?@54?>;030 87?>;720=5 =0 4>:C<5=B8B5 2 @01>B0B0 - 8=0G5 B> A5 ;8H020 >B A<8AJ;. 068 F8:J;JB =0 $0935=10C< 70 "52>;NF8O =0 AB0=40@B0" A G5B8@8B5 <C B8?8G=8 D078 - CAB0=>2O20=5 =0 AB0=40@B0, ?@8;030=5, >F5=:0 =0 459AB285B>, CAJ2J@H5=AB20=5 =0 AB0=40@B0. >:C<5=B8@0=5B> ?@84020 =0 A8AB5<0B0 70 >A83C@O20=5 =0 :0G5AB2>B> A>;5= ?@82:CA =0 "?>;575= 1N@>:@0B87J<". 5 1820 <=>3> A>; - B@C4=> A5 ?@53;JI0, 0 8 2@548 =0 74@025B>. A5 ?0: :>30 8;8 4>:>;:> 8<0 =C640 >B 4>:C<5=B0;=> >1N@>:@0B5=> C?@02;5=85, :0: 40 A8 30@0=B8@0<5 C<5@5=>AB (1N@>:@0F8OB0 8<0 A2>9AB2> 40 A5 A0<>@072J640) 8 :0: 40 A5 2J2545, G5 40 =5 A@5I=5 AJ?@>B820. 1E20BJB, >15<JB 8 4J;1>G8=0B0 =0 4>:C<5=B8B5 =0 !# 7028AOB >B:  3>;5<8=0 =0 D8@<0B0 (G8A;5=>AB =0 ?5@A>=0;0, 1@>9 725=0, :0?0F8B5B =0 ?@>872>4AB2>B>, >15< ?@>4C:F8O, @07=>>1@0785 =0 D>@<8 =0 70:C?C20=5 8 ?@>4020=5, AB5?5= =0 70B20@O=5 =0 ?@>872>4AB25=8O F8:J;, 4O; =0 :C?C20=8 8 :>>?5@8@0=8 ?@>4C:B8 - =82> =0 25@B8:0;=0 8 E>@87>=B0;=0 8=B53@0F8O);  A;>6=>ABB0 =0 ?@>4C:B8B5 (1@>9 8 H8@8=0 =0 ?@>4C:B>28B5 30<8, B5E=8G5A:> @02=8I5 =0 ?@>4C:B0, ?5@D>@<0=B=>AB =0 ?@>F5A8B5);  >1E20B0 =0 ?@542845=8B5 459AB28O ?> >A83C@O20=5 =0 :0G5AB2>B> 8 704J;68B5;=8B5 8 ?>4@0718@0I8 A5 878A:20=8O =0 871@0=8O <>45; 70 2J=H=> >A83C@O20=5 =0 :0G5AB2>B>;  AB@J<=>ABB0 =0 C?@02;5=A:0B0 ?8@0<840, ?@5>1;04020I8OB B8? =0 :><C=8:0F88B5 (25@B8:0;=8, E>@87>=B0;=8), B8?0 2708<>459AB285 =0 725=0B0 (>B2>@5=8 8;8 70B2>@5=8 70 :>=B0:B8 8 :>>?5@8@0=5), 2J7?@85B8O AB8; =0 C?@02;5=85 (02B>:@0B8G5= 8;8 :>;5380;5=) 8 C?@02;5=A:8O <>45; (18E5928>@8AB8G5= 8;8 @0F8>=0;8AB8G5=). <0 <=>3> B8?>25 AB@C:BC@=0 95@0@E8O =0 4>:C<5=B8B5, => B5 <>30B 40 A5 A2540B 4> A;54=8B5 >A=>2=8 B8?>25:  =0@JG=8: ?> >A83C@O20=5 =0 :0G5AB2>B>, >A=>2=8 ?@>F54C@8, @01>B=8 ?@>F54C@8, 8=AB@C:F88 8 4@C38 ?><>I=8 4>:C<5=B8. ">78 B8? AB@C:BC@=0 95@0@E8O ?>4E>640 =0 <0;:0 8;8 A@54=0 ?> 3>;5<8=0 D8@<0, :>OB> A5 5 :>=F5=B@8@0;0 2J@EC 459=>AB8 ?> >A83C@O20=5 =0 :0G5AB2>B> 8 ?>43>B>2:0 70 A5@B8D8:0F8O;  =0@JG=8F8 ?> C?@02;5=85 =0 :0G5AB2>B> 8 =0@JG=8: ?> >A83C@O20=5 =0 :0G5AB2>B>, ?0:5B8 ?@>F54C@8, 8=AB@C:F88, ?><>I=8 4>:C<5=B8. ">78 B8? AB@C:BC@=0 95@0@E8O ?>4E>640 =0 A@54=8B5 8;8 ?>-3>;5<8 D8@<8, :>OB> 873@0640B A2>8 A8AB5<8 70 C?@02;5=85 =0 :0G5AB2>B> 8 7054=> A B>20 2J7=0<5@O20B 40 38 ?>43>B2OB 70 A5@B8D8:0F8O;  D8@<5= =0@JG=8: ?> C?@02;5=85 =0 :0G5AB2>B>, D8@<5= =0@JG=8: ?> >A83C@O20=5 =0 :0G5AB2>B> (70 ?@>25@:8 >B 2B>@0 8;8 >B B@5B0 AB@0=0), =0@JG=8F8 (?@028;=8F8, >B45;=8 ?0:5B8 ?@>F54C@8) ?> :0G5AB2>B> =0 DC=:F8>=0;=8B5 8 ?@>872>4AB25=8B5 725=0, >B45;=8 A?5F8D8G=8 ?@>F54C@8, 8=AB@C:F88, 4@C38 ?><>I=8 4>:C<5=B8. "078 AB@C:BC@0 ?>4E>640 =0 3>;5<8 8 <=>3> 3>;5<8 D8@<8, :>=F5=B@8@0;8 2=8<0=85B> A8 2J@EC C?@02;5=85B> =0 :0G5AB2>B>, => 8 ?>44J@60I8 3>B>2=>AB 70 A5@B8D8:0F8O, 0:> 2J7=8:=5 B0:020 =5>1E>48<>AB. 06=> 5 40 =5 A5 87?040 2 ?5@D5:B87J<, :>9B> ?@8 4>:C<5=B8@0=5B> <>65 40 A5 87O28 2 =O:>O 8;8 =O:>8 >B A;54=8B5 B@8 B8?0. 48=8OB B8? 5 =5I> :0B> 5CD>@8O 40 A5 4>:C<5=B8@0 >A25= 2 >1E20B0 =0 A8AB5<0B0 ?> :0G5AB2>B>, AJI> 8 2AO:0 459=>AB, :>OB> 5 8<0;0 :JA<5B 40 2;575 2 ?>;57@5=85B> =0 4>:C<5=B0B>@8B5. 8 B@O120;> 40 A5 >1E20=0B =09-=0?@54 B0:820 @CB8==8 8 54=>B8?=> ?>2B0@OI8 A5 @5H5=8O 8 459AB28O, G@57 :>8B> A5 ?>AB830B 704J;68B5;=8 878A:20=8O =0 ?@85B8O AB0=40@B 8;8 <>45; 70 >A83C@O20=5 =0 :0G5AB2>B>. 0B0BJ: 4>:C<5=B8@0=5B> <>65 40 A5 @07H8@8 8 40 >1E20=5 4@C38 @5H5=8O 8 459AB28O. >:C<5=B8@0=5B> =5 1820 40 ?JE0 =>A 2 @5H5=8O 8 459AB28O, :>8B> A0 C=8:0;=8, 157?@5F545=B=8, @8A:>28, ?@54?>;030B B2>@G5AB2>, 8=8F80B820 8 =5B@8280;5= ?>4E>4. "0< 4>:C<5=B8@0=5B> >B B8? "@53;0<5=B8@0=5" <>65 40 A5 >:065 =5?>4E>4OI>, 0 2 =O:>8 A;CG08, =0?@02> :070=> - 2@54=>, 4>@8 8 >?0A=>. B>@8OB B8? ?5@D5:B87J< A5 AJAB>8 2 87;8H=> =02;870=5 2 45B09;8 8 2>48 4> >15<8AB8, 87?J;=5=8 A ?@5?@0B:8 8 B@C4=8 70 ?>;720=5 <5B>48:8, 8=AB@C:F88, 704J;68B5;=8 D>@<8 =0 ?J@28G=8 4>:C<5=B8 8 >BG5B=8 D>@<8. J;1>G8=0B0 =0 4>:C<5=B8@0=5 B@O120 40 A5 ?@54>?@545;O >B <O@0B0 <564C @53;0<5=B8 8 8=8F80B820, => AJI> 8 >B A?>A>1=>ABB0 =0 E>@0B0 40 872J@H20B >?@545;5=8 459AB28O 8;8 40 275<0B @5H5=8O "?> ?>4@0718@0=5". "@5B8OB B8? ?5@D5:B87J< :0A05 2J=H=8O 284 =0 4>:C<5=B8B5. 06=> 5 B5 40 A0 87?8?0=8 :0B> 48709= 8 3@0D8G=> >D>@<;5=85. !@0<=> 5 40 3J<60B >B AB8;>28, B5@<8=>;>38G=8, 3@0<0B8G=8 8 >@B>3@0DA:8 3@5H:8. > =040;8 5 =C6=> 40 A0 >D>@<5=8 2 11 F2OB0 =0 3;0=F8@0= :0@B>= 8;8 40 A5 <J4@OB 2 :>65=0 ?>42J@78O. 09-206=>! :> A5 871J@720 A 4>:C<5=B8@0=5 8 2J25640=5 =0 4>:C<5=B8B5, B>20 5 ?@87=0: 70 ?@5BC?20=5 =0 @01>B0B0 8 ?@87=0=85, G5 =5 A5 2;870 2 4J;1>G8=0 =0 ?@>1;5<8B5, 70 40 A5 ?>BJ@A8 @5H020=5B> 8<. >:C<5=B8@0=5B> 8<0 <OAB> 5420 A;54 :0B> CA?5H=> 5 87<8=0B ?JBOB =0 ?>4>1@5=8OB0 - =0:@0O, :>30B> =08AB8=0 8<0 :0:2> 40 A5 4>:C<5=B8@0. 3.2. "@8 A;CG0O =0 4>:C<5=B8@0=5 <0 B@8 A;CG0O =0 4>:C<5=B8@0=5 =0 !8AB5<0B0 ?> :0G5AB2>B>. J@28OB A;CG09 5 G@57 4>:C<5=B8@0=5 40 D8:A8@0<5 A530H=0B0 ?@0:B8:0, 18;0 BO 4>1@0 8;8 ;>H0. B>@8OB A;CG09 5 4>:C<5=B8@0=5B> 40 70?>G=5 A;54 :0B> A5 872J@H8 CAJ2J@H5=AB20=5 =0 A8AB5<0B0 4> 54=> ?@85<;82> ?>-28A>:> @02=8I5.  B@5B8O A;CG09 G@57 A0<8O 0:B =0 4>:C<5=B8@0=5 <>65 40 A5 70;>68 54=0 @048:0;=0 A<O=0 =0 ?@8=F8?8B5 8 ?@028;0B0 =0 C?@02;5=85B>. >A530H=8OB >?8B 4>:0720, G5 1>;H8=AB2>B> =0H8 "A5@B8D8:0F88" A0 A2>53> @>40 "D8:A8@0=5 =0 AJI5AB2C20I0 ?@0:B8:0" 8 A0<> 2 =O:>8 A;CG08 8<0 (G0AB8G=8!) >?8B8 70 "CAJ2J@H5=AB20=5 4> ?>-28A>:> @02=8I5". 72>4JB 5, G5 <0:0@ =8:0: 40 =5 A<5 4>2>;=8 >B A530H=8B5 ?@8=F8?8 8 ?@028;0 =0 @01>B0 ?> :0G5AB2>B>, =O<0<5 A<5;>AB 40 ?>A53=5< :J< ?>-@048:0;=0 BOE=0 ?@><O=0. >H>B> 5, G5 8<?5@0B82JB ISO 9000 AJI> =5 CA?O20 40 =8 AB8<C;8@0 40 A5 >?8B0<5 40 872J@H8< =C6=8B5 ?>4>1@5=8O. 3.3. !B0=40@B878@0=5 =0 AB0=40@B0  ISO 9000 A5 704020B :@8B5@88 70 871>@ =0 548= 8;8 4@C3 <>45; 70 2J=H=> >A83C@O20=5 8 B0< 87@8G=> 8 OA=> 5 :070=>, G5 B>20 A0 "<>45;8", B.5. ?@8<5@=8 AE5<8, B.5. ?@5?>@JG8B5;=8 878A:20=8O, G8OB> B565AB I5 5 54=0 8;8 4@C30 A?>@54 A?5F8D8:0B0 =0 ?@>4C:B, ?@>F5A, :;85=B 8 ?070@. 48B>@8B5 >10G5, 70 40 A8 >1;5:G0B B@C40, ?@54?>G8B0B 40 @01>BOB ?> C4>15= 70 BOE :0=>=. 7;870, G5 =5 5 206=> 40;8 A8AB5<0B0 5 ?>;57=> ?@0:B8G5A:> ?><030;> 70 A2>O A>1AB25=8:, 0 40;8 5 C4>1=0 70 >48B8@0=5. BB0< 8420 1C:2>54AB2>, =0 :>5B> A<5 A2845B5;8, 8 70;8B0=5B> ?> 2J=H=0B0 D>@<0 =0 4>:C<5=B0. B@5=G5=8 2 ?@53;54=8O 284 =0 4>:C<5=B0, >48B>@8B5 ?@>?CA:0B 40 ?>BJ@AOB 40;8 704 B>78 4>:C<5=B AB>8 6820 A8;0 8 ?@8;>6=0 AB>9=>AB, 40;8 8<0 @50;=0 ?@0:B8:0 =0 ?@8;030=5B> <C. >65 8 40 =5 A5 8=B5@5AC20B >B B>20 ?>A;54=>B> - 40 @5G5<, BJ9 :0B> =5 8< 4>AB830 ?@0:B8G5A:8 >?8B 40 2=8:=0B 2 AJ4J@60B5;=0B0 AJI8=0 =0 =5I0B0. 4. "  ! "$&/ 4.1. 84>25 ?@53;548 >B @J:>2>4AB2>B> "5 A0 =09-@07=>>1@07=8, => =0A =8 8=B5@5AC20B 425 >A=>2=8 D>@<8 - 48@5:B>@A:8 ?@>25@:8 8 ?@85<0=5 =0 4>:;048 >B 2JB@5H=8 >48B8. JB@5H=8B5 >48B8 8<0B <OAB> 5420 :J< :@0O =0 ?@>1=>B> 2=54@O20=5, B.5. :>30B> 25G5 8<0 :0:2> 40 A5 >48B8@0. "C: B5 8<0B E0@0:B5@ =0 ?@>25@:0 8;8 "@5?5B8F8O", G8OB> F5; 5 40 4045 ?@5F5=:0 254=J6 70 @01>B>A?>A>1=>AB =0 4>:C<5=B8B5 8 2B>@8 ?JB 70 3>B>2=>ABB0 459AB285B> 8< 40 1J45 45<>=AB@8@0=> ?@54 2J=H5= >48B>@. > B>20 A0 "B@5=8@>2JG=8" 2JB@5H=8 >48B8. AB8=A:8OB 2JB@5H5= >48B A5 ?@>25640 :0B> D>@<0 =0 "704J@60=5 =0 ?>AB83=0B>B>" 2 =047>@=8O ?5@8>4 A;54 A5@B8D8:0F8OB0. !;54A5@B8D8:0F8>==8O 2JB@5H5= >48B F5;8 40 4045 =0 @J:>2>4AB2>B> C25@5=>AB 2 5D5:B82=>ABB0 =0 A8AB5<0B0 8 =53>28B5 7040G8 A0 425. J@20B0 =53>20 7040G0 5 40 ?@>25@8 8 >F5=8 40;8, 4>:>;:> 8 :0: A5 A?0720B CAB0=>25=8B5 ?@028;0. B>@0B0 <C 7040G0 5 40 845=B8D8F8@0 A;01>AB8 8 ?@>?CA:8, 0 8 2J7<>6=>AB8 70 CAJ2J@H5=AB20=8O 8;8 @07H8@O20=5 =0 459AB285B> =0 A8AB5<0B0 8 A2J@70=8B5 A =5O 4>:C<5=B8. "0:0 2JB@5H=8B5 >48B8 <>30B 40 A5 ?@52J@=0B 2 8=AB@C<5=B =0 459=>ABB0 ?> ?>4>1@5=8OB0. J2 D070 =0 @07@01>B20=5 8 2 =0G0;>B> =0 ?@>1=>B> 2=54@O20=5 =5 5 C<5AB=> 40 A5 ?@02OB 2JB@5H=8 >48B8. "C: 8AB8=A:8 C40G=0B0 D>@<0 =0 ?@53;54 >B @J:>2>4AB2>B> 5 B.=0@. "48@5:B>@A:0 ?@>25@:0". 8@5:B>@A:0B0 ?@>25@:0 5 D>@<0 =0 @01>B0 =0 !J25B0 ?> :0G5AB2>B>. @>25640 A5 565<5A5G=> 8;8 2 :@0O =0 ?>-7=0G8<8 5B0?8 8 459=>AB8. @54A540B5;OB 8 G;5=>25B5 =0 !J25B0 ?>A5I020B @01>B=8B5 3@C?8, :>8B> ?@54AB02OB ?>AB83=0B>B>. "O ?><030 =0 D8@<5=>B> @J:>2>4AB2> 40 :>=B@>;8@0 E>40 =0 @01>B0B0 ?> 873@0640=5 =0 !# (0 =5 045:20B=>AB 8;8 5D5:B82=>AB =0 A0<0B0 !#), 40 >F5=O20 ?@>3@5A0, 40 ?;0=8@0 8 40 >:0720 <5B>48G5A:0 ?><>I. 4.2. @>3@0<0 >B A?5H=8 <5@>?@8OB8O >:C<5=B8@0=5B> =0 A8AB5<0B0 ?> :0G5AB2>B> ?@54AB02;O20 A0<> 54=0 G0AB >B ?>43>B>2:0B0 70 A5@B8D8:0F8O. "078 G0AB 5 ?>-<0;:0B0 G0AB, 8 B> >A>15=> 2J2 2@J7:0 A >A83C@>2:8B5 2 AJI8=A:>B> ?@>872>4AB2>. J;30@A:0 D8@<0, :>OB> A5 3>B28 70 A5@B8D8:0F8O, B@O120 40 ?@85<5 ?@>3@0<0 >B A?5H=8 <5@:8, 2:;. D8=0=A8@0=5. @>3@0<0B0 <>65 40 >1E20=5 F5E>25, A:;04>25, ;01>@0B>@88, :0=F5;0@88, A5@287=8 <5AB0 8 ?@. &5;B0 5 40 A5 AJ74040B A8;=8B5 15;578 =0 28A>:0 8=4CAB@80;=0 :C;BC@0, :>8B> C1548B5;=> 24JE20B =0 >48B>@0 CA5I0=5 70 @54, G8AB>B0 8 48AF8?;8=0. @>3@0<0B0 >B A?5H=8 <5@>?@8OB8O <>65 40 A5 =0A>G8 :J<:  ?>4@545=>AB (4>:C<5=B0;=8 0@E828 8 0@E828 A 40==8; @01>B=8 ?;>I04:8, ?;>I04:8 ?><>I=8 AB>?0=AB20; A:;04>25 70 <0B5@80;8, 3>B>28 ?@>4C:B8, 8=AB@C<5=B8, 5:8?8@>2:0, @575@2=8 G0AB8);  >7=0G5=>AB (>?0A=8 7>=8, A:;04>25 70 <0B5@80;8, <5648==8 ?@>4C:B8 8 3>B>28 ?@>4C:B8, 87>;0B>@=8 CG0ABJF8, 4@C38 7>=8 A >3@0=8G5= 4>ABJ?, ?@8;560I8 :J< 8=AB0;0F8O 8;8 <0H8=0 ?;>I8, B@0=A?>@B=8 :>@84>@8);  845=B8D8:0F8O (B5E=>;>38G=8 8 :>=AB@C:B82=8 4>:C<5=B8 - >A>15=> B578 2 ?@>872>4AB2>B>; 4>:C<5=B8 >B :>=B@>; 8 87?8B20=5 - >A>15=> B578, :>8B> A0 A2J@70=8 A 1@0: 8 4@C3 284 =5AJ>B25BAB20I 8;8 "@07?>@545=" ?@>4C:B);  G8AB>B0 (<0H8=8 8 @01>B=8 <5AB0, @01>B=> >1;5:;>, A5@287=8 <5AB0). 4.3. F5=:0 8 871>@ =0 A5@B8D8:0B>@ 5:0 @0745;8< :@8B5@88B5 70 871>@ =0 A5@B8D8:0B>@0 2 B@8 3@C?8 - >A=>=8, 4>?J;=8B5;=8 8 2B>@>AB5?5==8. A=>2=8B5 :@8B5@88 A0 ?5B. J@2>, 40;8 :;85=B8B5 8 BJ@3>2F8B5 =0 D8@<0B0 I5 A5 4>25@O20B =0 =53>28O A5@B8D8:0B, B.5. A0<8B5 :;85=B8 8;8 BJ@3>2F8 =09-B>G=> 18E0 =8 ?>A>G8;8 A :>9 A5@B8D8:0B>@ 18E0 ?@85;8 40 @01>B8<. B>@>, :>9 A5@B8D8F8@0 2>45I8B5 D8@<8 2 1@0=H0, B.5. =5 1820 02B>@8B5BJB =0 =0H8O A5@B8D8:0B>@ 40 5 =5 ?>-=8AJ: 2 A@02=5=85 A B>78 =0 B5E=8O. "@5B>, @5D5@5=F88 >B B@8<0 :;85=B8, ?@5<8=0;8 =0A:>@> ?J@28 =047>@5= >48B, :>8B> 25G5 A0 >?>7=0;8 A5@B8D8:0B>@0 8 >B:J< <540, 8 >B:J< 68;>B>. '5B2J@B>, 40;8 87?>;720 1J;30@A:8 :20;8D8F8@0=8 >48B>@8, 70 40 =5 A5 E01OB 2@5<5 8 @07E>48 70 ?@52>48. 5B>, 40;8 8<0 =5>?5B=5= 8<846 =0 157?@8AB@0AB5= ?@>D5A8>=0;8AB.  4>?J;=8B5;=8B5 :@8B5@88 AJI> A0 ?5B. J@2>, :>9 5 A5@B8D8F8@0; :>=:C@5=B8B5 =0 D8@<0B0 - BJ9 :0B> B>20 <>65 40 5 ?@548<AB2>, => AJI> 8 @8A:. B>@>, :0:20 5 F5=0B0 (>1I> 275B> F5=8B5 A0 87@02=5=8) 8 40;8 A5 4020 45B09;=0 @07182:0 ?> >B45;=8 5;5<5=B8. "@5B>, 40;8 A5 @01>B8 A F5=B@0;0B0 =0 >@30=0 70 A5@B8D8:0F8O 8;8 2@J7:0B0 A =5O I5 1J45 >?>A@54AB20=0 G@57 <5AB5= :;>= (8;8 D8;80;). '5B2J@B>, A5@B8D8:0B>@JB 8<0 ;8 B0=45< A :>=AC;B0=BA:8 D8@<8, :>8B> @01>BOB A =53> (8=B5@5A5= 5 A;CG0OB, :>30B> 8<0 ?>4AB025=8 :>=AC;B0=BA:8 D8@<8, :>=AC;B0F88B5 A5 4020B >B A0<8O A5@B8D8:0B>@). 5B>, 8<0 ;8 20;84=0 <5AB=0 0:@548B0F8O >B ;538B8<=0 0:@548B0F8>==0 8=AB8BCF8O.  2B>@>AB5?5==8B5 :@8B5@88 A0 ?5B. J@2>, A>1AB25=8B5 @5D5@5=F88 =0 A5@B8D8:0B>@0 70 874045=8B5 A5@B8D8:0B8 - 40;8 AJ4J@60B =5B>G=>AB8. B>@>, ?;0B5=8 ?C1;8:0F88 =0 A5@B8D8:0B>@0 - >18:=>25=> 2 BOE A5 :@8OB ?@54=0<5@5=> 702>0;8@0=8 BJ@3>2A:8 ?>A;0=8O. "@5B>, @5:;0<=8 D>@<C;8, A :>8B> A5 2=CH020 ?@52J7E>4AB2> 8 ?@548<AB20 =0 B>78 A5@B8D8:0B>@ 2 A@02=5=85 A 4@C38. '5B2J@B>, CAB=8 45:;0@0F88, G5 @01>B0B0 5 ?>25G5 >B ;5A=0 8 ?@>AB0 8 >15I0=8O, G5 2A8G:> I5 5 =0@54. 5B>, @5D5@5=F88B5 70 2@J7:8 A 4J@602=8 04<8=8AB@0F88 8 4@C38 2;8OB5;=8 8=AB8BCF88. ДїOJPJQJ^Jbdортjlnp ЂДЖ&о р т   h j 024ŒŽ" """§§§§§§§§§§§§§§§§§§§§§§§§§§§§§Дў""t"v"J#р&|)~)€)К)М)* *b3d3f3А3В3ф4к:м:о:.;0;˜@ІG€I„LxOzO|O§§§§§§§§§§§§§§§§§§§§§§§§§§§§§|OОOРO$P&P@Q@RBRVShTjT VКWМWкYмYШ\Ъ\P]Œ_ `Š`aŒaжaVbдbTcЮcJd§§§§§§§§§§§§§§§§§§§§§§§§§§§§§JdLd$eœefŒfgtgјgzhќh~iњixj k’k"lВl>mЮmјmњmђnфt†v&x‚z„z&}(}§§§§§§§§§§§§§§§§§§§§§§§§§§§§§(}*}n}p}ъ}ь}Ј~АЖ€И€N‚P‚r„t„v„М„Р„№†ђ†’ˆ”ˆв‹д‹ж‹ŒŒhŒjŒnp§§§§§§§§§§§§§§§§§§§§§§§§§§§§§pLŽшъB2‘4‘<’“ў”•„–†– —”—T˜V˜ъ™ь™ю™8š:šЬ›€ž‚žєž^ іЁ„ЂЃ§§§§§§§§§§§§§§§§§§§§§§§§§§§§§ЃЈЃ0Є2Є4Є~Є€ЄRЅTЅŽЊЊОЏРЏДД§§§§§§§§§§§§§§,1hА‚. АЦA!АЁ"АЁ#‰$‰%ААФАФ Ф i8@ёџ8 NormalCJ_HaJmHsHtH<A@ђџЁ< Default Paragraph Font<Z@ђ< Plain TextCJOJQJ^JaJФXШџџџџЅpОПРноБВГийrmno—˜Lг!Р"B$М%Н%О%п%р%&& & '!'Ћ'4(5()н)о)э*ю*d,e,Ј,Ц-.E.„.Ц.ы.+/j/Њ/ч/%0&0’0Ю01F1‚1К1ќ1=2~2П2§2<3†3Щ34Y4Ÿ4ч4ќ4§4y5r8C9:A;B;“<”<•<З<И<ѕ<і<T=и=[>\>'?(?9@:@;@^@`@xAyAIBJBщCъCыC D D4D5DЗDИD&EєEѕE!F™FšFG€GH€HBICI†IЪI*J+JѕJіJїJKKцK@MAMzM/NћNBOŒOдOPPP?P@PЉPЊPGSHSпUрUX Xš€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€˜0€€Д[""|OJd(}pЃД\^_`abcД]џџmarkoЙD:\Documents and Settings\marko\Desktop\Copy of copy_alpha\bg\biblioteka\dokladi-pred-nacionalnata-konferenciq-po-ka4estwoto\Konferencia-1998-1-Prakti4eski-Saveti-za-Prakti4ni-Firmi.docџ@€Ќi XPџџUnknownџџџџџџџџџџџџGЬ‡z €џTimes New Roman5€Symbol3&Ь ‡z €џArialI&€ џџџџџџџщ?џ?Arial Unicode MS?5Ь ‡z €џCourier New"1ˆ№ФЉRЫ”&RЫ”&з 1I%œЉ№Ё‰ДД0тY3ƒ№@Pџџ0ISO 9000 -  "'! !*"   "' $ markomarkoўџр…ŸђљOhЋ‘+'Гй0”˜др№ќ (4 P \ ht|„Œу1ISO 9000 - ЯаРЪвШзХбЪШ бкТХвШ ЧР ЯаРЪвШзЭШ дШаЬШ SO marko00arkarkNormal0marko02rkMicrosoft Word 9.0б@@ MргIХ@ MргIХз 1IўџеЭеœ.“—+,љЎ0 hp|„Œ” œЄЌД М љуdgdœ%тY  1ISO 9000 - ЯаРЪвШзХбЪШ бкТХвШ ЧР ЯаРЪвШзЭШ дШаЬШ Title  !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdўџџџfghijklmnoўџџџqrstuvwўџџџyz{|}~ўџџџ§џџџ§џџџƒўџџџўџџџўџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџRoot Entryџџџџџџџџ РFPNщгIХ…€1TableџџџџџџџџџџџџeеWordDocumentџџџџџџџџ.ШSummaryInformation(џџџџpDocumentSummaryInformation8џџџџџџџџџџџџxCompObjџџџџjObjectPoolџџџџџџџџџџџџPNщгIХPNщгIХџџџџџџџџџџџџўџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџўџ џџџџ РFMicrosoft Word Document MSWordDocWord.Document.8є9Вq